Privacy Policy
Last updated: July 2026
Thugil Tex is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
This policy is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using our website, you agree to the practices described here.
Information we collect
- AAccount information: Name, email address, and password (hashed) when you create an account.
- BOrder information: Shipping address, phone number, and order details when you place an order.
- CPayment information: We do not store card details. Payments are processed securely by Razorpay.
- DUsage data: Pages visited, browser type, and IP address for security and analytics purposes.
- ECommunications: Messages you send us via the contact form or email.
How we use your information
- To process and fulfil your orders, including dispatch and delivery updates.
- To send order confirmation, shipping, and delivery emails.
- To respond to your enquiries and customer support requests.
- To issue GST-compliant tax invoices as required by law.
- To prevent fraud and maintain the security of our website.
- To improve our products and website experience.
Sharing your information
We do not sell or rent your personal data. We share your information only with: (a) logistics and courier partners to deliver your orders; (b) Razorpay for payment processing; (c) government or regulatory authorities when required by law. All third-party partners are contractually bound to handle your data securely.
Cookies
We use session cookies to manage your login and cart. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to log in or complete a purchase.
Data retention
We retain order and billing records for 7 years as required under Indian GST law. Account data is retained until you request deletion. You may request deletion of your account and personal data by emailing us at thugiltextile@gmail.com.
Your rights
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
Security
We use industry-standard encryption (HTTPS/TLS) for all data in transit. Passwords are stored as bcrypt hashes and are never readable by our team. Payment data is handled entirely by Razorpay and never touches our servers.
Contact us
For any privacy-related questions or requests, contact us at thugiltextile@gmail.com or via WhatsApp (+91 99945 34859).